Reviews

from our CUSTOMERS near Burbank!

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  he service manager named Paul seems friendly and reasonable. I'll have to bring my new Mitsubishi in for service to find out how well they will provide service. The bottom line is that I purchased a Mitsubishi from here, not elsewhere. I never owned a Mitsubishi before, so I look forward to learning more about owning it through this dealership. 5 🌟's for Stan, 5 🌟's for cleanliness, 4.75 🌟 for GM, all average out to about 5 🌟's. Mind you, nobody is perfect...

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  Thank you Paul and everyone that worked on my car. You all did an amazing job!

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  I highly recommend that you buy a vehicle at Universal Mitsubishi in Duarte, CA. The whole team worked together to get me into a new 2020 Mitsubishi Eclipse Cross. It was the fastest I’ve ever been in and out of a dealership when purchasing a new car. Tiki, JC, Carlos and another gentleman were so courteous and very eager to help me with such a blessing. They all were very professional and filled with joy, while working hard together to make my dream a reality. To God be all the glory.

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  Paul was amazing beginning to end. Communicated well and often always considerate of my time and budget. I had called several other Mitsubishi dealers before this one and no one took the time or acted as quickly as Paul did. I will always come back to this dealership for service from now on - Bridget

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  Great service very down to earth, not pushy ,l never felt pressured ,they pretty much let me call all the shots.

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  These guys are amazing! They work with you, don't rush you & are open and honest up front - which is rare for car salesmen! The facilities are small, but clean & they have Starbucks coffee on fresh brew in the waiting area! 😍 I got a beautiful (lightly) used 2018 Chevy Trax Premier here & I absolutely love it! I live in the mountains, so AWD is a must! The car handles like a dream & this dealership made it easier than any dealership I've ever been to! Thank you JC & Carlos!

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  Paul handled every one of my cars issues quickly and efficiently, even when one issue required multiple test drives to determine the source.

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  I'm referring my relatives to take their cars to the universal Mitsubishi service department in Duarte. I enjoyed the excellent customer service and peace of mind I get every time I leave this dealership after an oil change. Thanks again and I hope Universal Mitsubishi never closes down, I only trust their service department with my Outlander sport.

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  Paul was extremely helpful from the very beginning when I called to make my appointment all the way to the end, my first time here and I will be back for sure. The lady that takes the payments could be more friendly I think, other than that I had a great experience at Universal Mitsubishi.

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  The service and information throughout the service engagement was outstanding. Thank you again to Paul and his team for SUPERIOR customer service and an amazing job on the car.

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  These guys are amazing! They work with you, don't rush you & are open and honest up front - which is rare for car salesmen! The facilities are small, but clean & they have Starbucks coffee on fresh brew in the waiting area! 😍

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  Paul at service was awesome! Always a pleasure to work with him. Makes the process so easy. Thank You

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  My service advisor is Paul. He is always polite and accurate about time needed to service my car. He takes time to explain what needs to be done and if they found any problems.

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  I have my battery just in time and relly feel great with Arman's help in service department.....

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  Paul and Armen did help us out with a complex repair. They will get the job done.

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  I'm referring my relatives to take their cars to the universal Mitsubishi service department in Duarte. I enjoyed the excellent customer service and peace of mind I get every time I leave this dealership after an oil change.

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  I only try to deal with Paul here because I never got the sense he would try to upsell me on unnecessary services that dealerships have a bad reputation for.

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  Paul was extremely helpful from the very beginning when I called to make my appointment all the way to the end, my first time here and I will be back for sure.

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  I have been going to this dealership since 2014 for my Evo MR when it was Glendale Mitsubishi. The service department at Universal Mitsubishi is by far the best in the business thanks to Paul.

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  I have my battery just in time and relly feel great with Arman's help in service department...

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  Had a wonderful experience at Universal Mitsubishi! The staff was super nice and helpful.

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  These guys are amazing! They work with you, don't rush you & are open and honest up front - which is rare for car salesmen! The facilities are small, but clean & they have Starbucks coffee on fresh brew in the waiting area! 😍

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  I highly recommend that you buy a vehicle at Universal Mitsubishi in Duarte, CA. The whole team worked together to get me into a new 2020 Mitsubishi Eclipse Cross. It was the fastest I’ve ever been in and out of a dealership when purchasing a new car.

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  Paul was amazing beginning to end. Communicated well and often always considerate of my time and budget.

• I have been going to this dealership since 2014 for my Evo MR when it was Glendale Mitsubishi. The service department at Universal Mitsubishi is by far the best in the business thanks to Paul. When I drop off my car for service, he is always friendly, professional, timely and extremely knowledgeable about what needs to be done for my car.

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  Had a wonderful experience at Universal Mitsubishi! The staff was super nice and helpful. My lancer is over 100k in miles, and I wanted to have her looked over to make sure she'll keep going strong. No other mechanic has mentioned replacing my transmission filter!

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  I am always nervous and skeptical with dealerships. I brought my new Used Mitsubishi for a full inspection and a second opinion to make sure everything was good to go with my purchase. Paul in the service department was excellent and explained everything in detail, answered all my questions and helped me understand how the car functions as well as what I needed to do as per my inspection.

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  I highly recommend that you buy a vehicle at Universal Mitsubishi in Duarte, CA. The whole team worked together to get me into a new 2020 Mitsubishi Eclipse Cross. It was the fastest I’ve ever been in and out of a dealership when purchasing a new car.

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  These guys are amazing! They work with you, don't rush you & are open and honest up front - which is rare for car salesmen! The facilities are small, but clean & they have Starbucks coffee on fresh brew in the waiting area!

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  Paul was amazing beginning to end. Communicated well and often always considerate of my time and budget. I had called several other Mitsubishi dealers before this one and no one took the time or acted as quickly as Paul did. I will always come back to this dealership for service from now on -

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  I love Universal Mitsubishi! I went to another Mitsubishi dealership when I was getting weird warning lights in my car and the guy there told me it was a $600 fix because it was connected to my radio which was installed post manufacture. But I knew that wasn't right because the warning lights would have popped up long before. I went to Universal and was helped by Armen and he found out what the problem really was and it was a quick and easy fix! He was incredible. Then I went back when my battery was acting up and I was helped by Paul. Paul gave me a total diagnostic and gave me an awesome deal! He had great conversation while we waited for my car too. They are so friendly and EXTREMELY helpful! I can't recommend them enough!!!! They're the best

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  My car was taken cared of really well. I'm glad they opened up/moved a location from Glendale to serve other Mitsubishi car owners. They really know what's up. Paul was a great service representative. I'll come back soon for more service and that rain check lol

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  Tiki is definitely the sales person you want to help you she's great she's wonderful she knew everything about the car she explained everything so well the exterior the interior the engine and anything else that he had questions for wonderful person I would also like to give a shout out to her sales manager and the finance manager who stayed with her they worked very hard as well John & Daniel all three of them worked together to make sure we had a wonderful car buying experience......RJ is very happy with the outlander he bought that night.....call Tiki @ 1 818 550 1500 you will experience the same good luck shopping

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  I've been coming to these folks for almost 20 years, from when they were in Glendale. Paul is by far the best, most conscientious, service manager I've ever seen. Their new facility is really nice, a big step up from the little place they had in Glendale.

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  Got a nice outlander for the price that i wanted and they gave me a great value for my trade in.Nice car shopping experience with no pressure... thanks Chris and John!

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  Thank you Arman you're my favorite mechanic you really take good care of my car make sure it is safe to drive godbless you and more power.