Reviews

from our CUSTOMERS near North Hills!

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  Best customer service! My car is 5 years old and no problems at all, aside from regular maintenance. Mechanics are always on top of it and know what they're doing! They don't try to upsale anything that your car doesn't need. (Saul awesome salesman)

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  Paul communicated above my expectations on what was going on with my repairs. He also went above and beyond to make sure all my issues were addressed. As a woman going to get vehicles fixed or serviced is a little intimidating but Paul made me feel comfortable and like I wasn’t being taken advantaged of. I am very glad I found this location!

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  Paul, the service manager, is someone who I've dealt with for 17 years. He has always provided me with excellent customer service when it came to my 2004 Lancer.

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  This place is amazing!! We got a nice fiat 500e. Nice staff, amazing customer service. Was in and out with financing included in an hour

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  Armen and his team at Universal Mitsubishi have been helpful when it comes to maintenance on my car and being informative on what I can do right then and there and what I can do later. Best customer service and service.

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  The best place to take your Mitsubishi hands down. Paul is very knowledgeable, very upfront and honest. He does not overly push services that aren’t needed. I been seeing him for years for all my lancers and the only place I will take my car.

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  This is the only service department that I trust with my car. I've been bringing my Outlander sport for years for service to them and they always give me a free carwash with any service (much appreciated) . The staff here have excellent customer service and always make me feel welcome and safe. I even started bringing my ford fusion for service here too. They always top off all the fluids, check tire pressure, and give it a quick detail.

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  The whole experience was top notch.

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  Fast and honest service, got my first oil change for free, nice staff, nice enviroment, nice waiting room, 5+ stars, mr. Paul really take care of costumers and cars. Definetly We'll be back for our next service.

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  Always great service from management to mechanics. Awesome dealing with a great and professional crew.

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  Sale perso. Are very knowledgeable and friendly. I was able to workout a deal that worked for me. I would recommend this place.

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  I have dealt with many dealers services from different brands Mercedes, BMW, Toyota but Paul is by far the best service person I have ever dealt with as he is courteous, knowledgable, experienced, and knows how to connect with people and explain what service needs to be done in a timely manner. Thank you Paul for the great experience

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  I got a used mini cooper clubman from there it was a great experience they are so nice and friendly great atmosphere no pressure no hidden fees. J C was very helpful and not like must car salesman pushy and Tiki was just great.

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  Excellent service! Took my 17 yr old car for major work and Paul went out of his way to make sure my car was serviced and fixed. At Universal Mitsubishi they make sure all needs are addressed. The staff is nice and professional. Highly recomend this dealer!

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  Service was fast and easy. They did a great job of explaining what needed to be done and weren’t pushy to get additional services done like other locations. Will definitely be getting my car serviced here as long as I have it.

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  Best customer service! My car is 5 years old and no problems at all, aside from regular maintenance. Mechanics are always on top of it and know what they're doing! They don't try to upsale anything that your car doesn't need. (Saul awesome salesman)

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  This place is amazing!! We got a nice fiat 500e. Nice staff, amazing customer service. Was in and out with financing included in an hour

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  Paul in service was extremely helpful understanding and patient with me and my situation. He kept me posted with any updates on my vehicle and took care of all business with my insurance to take care of everything for me so i experienced less stress and hardship during a upsetting situation. I am very thankful for Paul and his help .

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  Thank you so much Universal Mitsubishi for my new vehicle! I love it! Thank you for giving me the best deal, I never thought I would be able to drive a new car! You guys made it happen! A big shout out to Carlos for giving me a great deal, Tiki for getting me a great financing and great warranty and protection coverage and Saul for showing and test driving the car! You guys rock! Thanks!

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  Staff was really helpful. And easy to work with. Thank you guys!

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  Service was great. Got everything I needed to make sure my car passes the smog test this year. I have been going to Paul for several years and he's the reason I keep going back. Everyone is so nice and wonderful and helpful.

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  Excellent customer service, Paul and Armen in service are the best !

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  This place is amazing!! We got a nice fiat 500e. Nice staff, amazing customer service. Was in and out with financing included in an hour

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  Excellent service! Took my 17 yr old car for major work and Paul went out of his way to make sure my car was serviced and fixed. At Universal Mitsubishi they make sure all needs are addressed. The staff is nice and professional. Highly recomend this dealer!

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  5 of the best professional automobile 🚘 dealers ever.. So responsible and respectful/ individuals shop there you'll not regret.. and

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  Thrilled with the help that Patrick and Carlos provided to me. Both are people that you can trust. In particular, I really appreciated the time that Patrick put into providing me candid input and advice as I navigated the transaction.

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  Thank you so much Universal Mitsubishi for my new vehicle! I love it! Thank you for giving me the best deal, I never thought I would be able to drive a new car! You guys made it happen! A big shout out to Carlos for giving me a great deal, Tiki for getting me a great financing and great warranty and protection coverage and Saul for showing and test driving the car! You guys rock! Thanks!

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  Excellent customer service, Paul and Armen in service are the best !

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  Service was great. Got everything I needed to make sure my car passes the smog test this year. I have been going to Paul for several years and he's the reason I keep going back. Everyone is so nice and wonderful and helpful.

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  This place is amazing!! We got a nice fiat 500e. Nice staff, amazing customer service. Was in and out with financing included in an hour

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  Thank you so much Universal Mitsubishi for my new vehicle! I love it! Thank you for giving me the best deal, I never thought I would be able to drive a new car! You guys made it happen! A big shout out to Carlos for giving me a great deal, Tiki for getting me a great financing and great warranty and protection coverage and Saul for showing and test driving the car! You guys rock! Thanks!

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  I got a beautiful (lightly) used 2018 Chevy Trax Premier here & I absolutely love it! I live in the mountains, so AWD is a must! The car handles like a dream & this dealership made it easier than any dealership I've ever been to! Thank you JC & Carlos!

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  5 of the best professional automobile 🚘 dealers ever.. So responsible and respectful/ individuals shop there you'll not regret.. and

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  Thrilled with the help that Patrick and Carlos provided to me. Both are people that you can trust. In particular, I really appreciated the time that Patrick put into providing me candid input and advice as I navigated the transaction.

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  This place is amazing!! We got a nice fiat 500e. Nice staff, amazing customer service. Was in and out with financing included in an hour

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  Service was great. Got everything I needed to make sure my car passes the smog test this year. I have been going to Paul for several years and he's the reason I keep going back. Everyone is so nice and wonderful and helpful.

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  This is the only service department that I trust with my car. I've been bringing my Outlander sport for years for service to them and they always give me a free carwash with any service (much appreciated) . The staff here have excellent customer service and always make me feel welcome and safe. I even started bringing my ford fusion for service here too. They always top off all the fluids, check tire pressure, and give it a quick detail.

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  Yes it was a very good experience from the sale person, to the finance person, even the general manager took the time to come over and talk to me to make sure my experience was great.

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  The bottom line is that I purchased a Mitsubishi from here, not elsewhere. I never owned a Mitsubishi before, so I look forward to learning more about owning it through this dealership. 5 🌟's for Stan, 5 🌟's for cleanliness, 4.75 🌟 for GM, all average out to about 5 🌟's. Mind you, nobody is perfect...

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  Sale perso. Are very knowledgeable and friendly. I was able to workout a deal that worked for me. I would recommend this place.

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  These guys are amazing! They work with you, don't rush you & are open and honest up front - which is rare for car salesmen! The facilities are small, but clean & they have Starbucks coffee on fresh brew in the waiting area! 😍

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  Thank you so much Universal Mitsubishi for my new vehicle! I love it! Thank you for giving me the best deal, I never thought I would be able to drive a new car! You guys made it happen! A big shout out to Carlos for giving me a great deal, Tiki for getting me a great financing and great warranty and protection coverage and Saul for showing and test driving the car! You guys rock! Thanks!

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  Excellent service by Paul! The best experience of any dealership I have ever been to. Highly recommended.

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  Mitsubishi before, so I look forward to learning more about owning it through this dealership. 5 🌟's for Stan, 5 🌟's for cleanliness, 4.75 🌟 for GM, all average out to about 5 🌟's. Mind you, nobody is perfect...

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  The finance manager Tiki is outstanding at her job.made my buying experience fast and easy.

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  Very friendly employees! I worked the most with Stephanie and Tiki, and they were both amazing! After over two hours of driving to get there, we left with an amazing deal on a 2020 Nissan Rogue SV

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  These guys are amazing! They work with you, don't rush you & are open and honest up front - which is rare for car salesmen! The facilities are small, but clean & they have Starbucks coffee on fresh brew in the waiting area! 😍 I got a beautiful (lightly) used 2018 Chevy Trax Premier here & I absolutely love it! I live in the mountains, so AWD is a must! The car handles like a dream & this dealership made it easier than any dealership I've ever been to! Thank you JC & Carlos!

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  I was fully satisfied the services rendered by this department to my car. Very ftiemdly n accommodating.thanks guys n more power.

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  he service manager named Paul seems friendly and reasonable. I'll have to bring my new Mitsubishi in for service to find out how well they will provide service. The bottom line is that I purchased a Mitsubishi from here, not elsewhere. I never owned a Mitsubishi before, so I look forward to learning more about owning it through this dealership. 5 🌟's for Stan, 5 🌟's for cleanliness, 4.75 🌟 for GM, all average out to about 5 🌟's. Mind you, nobody is perfect...

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  Thank you Paul and everyone that worked on my car. You all did an amazing job!

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  I highly recommend that you buy a vehicle at Universal Mitsubishi in Duarte, CA. The whole team worked together to get me into a new 2020 Mitsubishi Eclipse Cross. It was the fastest I’ve ever been in and out of a dealership when purchasing a new car. Tiki, JC, Carlos and another gentleman were so courteous and very eager to help me with such a blessing. They all were very professional and filled with joy, while working hard together to make my dream a reality. To God be all the glory.

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  Paul was amazing beginning to end. Communicated well and often always considerate of my time and budget. I had called several other Mitsubishi dealers before this one and no one took the time or acted as quickly as Paul did. I will always come back to this dealership for service from now on - Bridget

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  Great service very down to earth, not pushy ,l never felt pressured ,they pretty much let me call all the shots.

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  These guys are amazing! They work with you, don't rush you & are open and honest up front - which is rare for car salesmen! The facilities are small, but clean & they have Starbucks coffee on fresh brew in the waiting area! 😍 I got a beautiful (lightly) used 2018 Chevy Trax Premier here & I absolutely love it! I live in the mountains, so AWD is a must! The car handles like a dream & this dealership made it easier than any dealership I've ever been to! Thank you JC & Carlos!

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  Paul handled every one of my cars issues quickly and efficiently, even when one issue required multiple test drives to determine the source.

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  I'm referring my relatives to take their cars to the universal Mitsubishi service department in Duarte. I enjoyed the excellent customer service and peace of mind I get every time I leave this dealership after an oil change. Thanks again and I hope Universal Mitsubishi never closes down, I only trust their service department with my Outlander sport.

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  Paul was extremely helpful from the very beginning when I called to make my appointment all the way to the end, my first time here and I will be back for sure. The lady that takes the payments could be more friendly I think, other than that I had a great experience at Universal Mitsubishi.

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  The service and information throughout the service engagement was outstanding. Thank you again to Paul and his team for SUPERIOR customer service and an amazing job on the car.

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  These guys are amazing! They work with you, don't rush you & are open and honest up front - which is rare for car salesmen! The facilities are small, but clean & they have Starbucks coffee on fresh brew in the waiting area! 😍

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  Paul at service was awesome! Always a pleasure to work with him. Makes the process so easy. Thank You

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  My service advisor is Paul. He is always polite and accurate about time needed to service my car. He takes time to explain what needs to be done and if they found any problems.

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  I have my battery just in time and relly feel great with Arman's help in service department.....

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  Paul and Armen did help us out with a complex repair. They will get the job done.

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  I'm referring my relatives to take their cars to the universal Mitsubishi service department in Duarte. I enjoyed the excellent customer service and peace of mind I get every time I leave this dealership after an oil change.

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  I only try to deal with Paul here because I never got the sense he would try to upsell me on unnecessary services that dealerships have a bad reputation for.

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  Paul was extremely helpful from the very beginning when I called to make my appointment all the way to the end, my first time here and I will be back for sure.

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  I have been going to this dealership since 2014 for my Evo MR when it was Glendale Mitsubishi. The service department at Universal Mitsubishi is by far the best in the business thanks to Paul.

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  I have my battery just in time and relly feel great with Arman's help in service department...

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  Had a wonderful experience at Universal Mitsubishi! The staff was super nice and helpful.

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  These guys are amazing! They work with you, don't rush you & are open and honest up front - which is rare for car salesmen! The facilities are small, but clean & they have Starbucks coffee on fresh brew in the waiting area! 😍

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  I highly recommend that you buy a vehicle at Universal Mitsubishi in Duarte, CA. The whole team worked together to get me into a new 2020 Mitsubishi Eclipse Cross. It was the fastest I’ve ever been in and out of a dealership when purchasing a new car.

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  Paul was amazing beginning to end. Communicated well and often always considerate of my time and budget.

• I have been going to this dealership since 2014 for my Evo MR when it was Glendale Mitsubishi. The service department at Universal Mitsubishi is by far the best in the business thanks to Paul. When I drop off my car for service, he is always friendly, professional, timely and extremely knowledgeable about what needs to be done for my car.

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  Had a wonderful experience at Universal Mitsubishi! The staff was super nice and helpful. My lancer is over 100k in miles, and I wanted to have her looked over to make sure she'll keep going strong. No other mechanic has mentioned replacing my transmission filter!

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  I am always nervous and skeptical with dealerships. I brought my new Used Mitsubishi for a full inspection and a second opinion to make sure everything was good to go with my purchase. Paul in the service department was excellent and explained everything in detail, answered all my questions and helped me understand how the car functions as well as what I needed to do as per my inspection.

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  I highly recommend that you buy a vehicle at Universal Mitsubishi in Duarte, CA. The whole team worked together to get me into a new 2020 Mitsubishi Eclipse Cross. It was the fastest I’ve ever been in and out of a dealership when purchasing a new car.

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  These guys are amazing! They work with you, don't rush you & are open and honest up front - which is rare for car salesmen! The facilities are small, but clean & they have Starbucks coffee on fresh brew in the waiting area!

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  Paul was amazing beginning to end. Communicated well and often always considerate of my time and budget. I had called several other Mitsubishi dealers before this one and no one took the time or acted as quickly as Paul did. I will always come back to this dealership for service from now on -

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  I love Universal Mitsubishi! I went to another Mitsubishi dealership when I was getting weird warning lights in my car and the guy there told me it was a $600 fix because it was connected to my radio which was installed post manufacture. But I knew that wasn't right because the warning lights would have popped up long before. I went to Universal and was helped by Armen and he found out what the problem really was and it was a quick and easy fix! He was incredible. Then I went back when my battery was acting up and I was helped by Paul. Paul gave me a total diagnostic and gave me an awesome deal! He had great conversation while we waited for my car too. They are so friendly and EXTREMELY helpful! I can't recommend them enough!!!! They're the best

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  My car was taken cared of really well. I'm glad they opened up/moved a location from Glendale to serve other Mitsubishi car owners. They really know what's up. Paul was a great service representative. I'll come back soon for more service and that rain check lol

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  Tiki is definitely the sales person you want to help you she's great she's wonderful she knew everything about the car she explained everything so well the exterior the interior the engine and anything else that he had questions for wonderful person I would also like to give a shout out to her sales manager and the finance manager who stayed with her they worked very hard as well John & Daniel all three of them worked together to make sure we had a wonderful car buying experience......RJ is very happy with the outlander he bought that night.....call Tiki @ 1 818 550 1500 you will experience the same good luck shopping

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  I've been coming to these folks for almost 20 years, from when they were in Glendale. Paul is by far the best, most conscientious, service manager I've ever seen. Their new facility is really nice, a big step up from the little place they had in Glendale.

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  Got a nice outlander for the price that i wanted and they gave me a great value for my trade in.Nice car shopping experience with no pressure... thanks Chris and John!

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  Thank you Arman you're my favorite mechanic you really take good care of my car make sure it is safe to drive godbless you and more power.